Barn Scan

Support

Have a question or something isn't working? Email help@barnscan.com and a person answers, not a bot. Include your account email and, if it's about a specific horse, the case name, and we can usually help faster.

Common questions

  • How fast do I get a report?
    Most reports are ready in a few minutes. If a film needs a re-upload or a case is stuck, we'll email you.
  • A film didn't come through clearly. What now?
    Re-upload it for free from the case page. If we can't read the case at all, the credit goes back on your account automatically.
  • Where do I find my past reports?
    Sign in and open Cases. Every report you've generated is there, with its share link and PDF.
  • Can I share a report with my vet or the seller?
    Yes. Every report has a private share link you can turn off at any time, and a PDF you can download or forward.
  • Is a Barn Scan report the same as a vet exam?
    No. It's an educational, AI-generated read to help you understand what a film shows and ask better questions. Always talk to a licensed veterinarian before a decision about a horse's health, purchase, sale, or use.

Billing help

Bought on iPhone? Barn Scan purchases made in the iOS app go through Apple. Manage or cancel your subscription in iPhone Settings > your name > Subscriptions. Refunds for purchases made through Apple are handled by Apple, not by us, at reportaproblem.apple.com.

Bought on the web? Manage your plan, payment method, and invoices from your billing page once you're signed in. If something on a web charge looks wrong, email help@barnscan.com first so we can look into it, before filing a chargeback with your bank.

Barn plan credits expire a set number of days after they're granted; your billing page shows the exact date for each one.

Deleting your account

Sign in, open Settings, and choose Delete account. This removes your horses, cases, reports, and films. If you'd rather we do it for you, or you can't sign in, email help@barnscan.com from your account address and we'll confirm and delete it within a few business days.

More to read

Terms of Service, Privacy Policy, and our accessibility statement cover the legal and technical details.